Returns & Exchanges

Change your mind? Need a different color or style? We offer easy exchanges and returns within 30 days of your order being shipped so long as your item is in brand new, unused condition with all original tags and product packaging. You can choose your own return method or opt for a one time pre-paid label with the cost deducted from your refund. (US only).

    • Pre-paid label cost: $25.00
Please review the details below and then submit your return here.
GUIDELINES
  • All items must be returned in unused condition and with original tags and plastic/cotton bag packaging to avoid any restocking fees.
    • Should the item not be returned in its original condition, we reserve the right to charge a 15% restocking fee.
  • Customized? It's yours. Customized items cannot be returned or exchanged and are final sale.
    • Items monogrammed with a hangtag can be returned but the customization charge is non-refundable.
  • Original shipping charges are non-refundable.
  • Refunds are applied to the original payment method.
  • We reserve the right to refuse the delivery of any return we receive that arrives without a return authorization.
  • If shipping your items back on your own, please insure the package for its full value as we are not responsible for any lost or mishandled returns.
Please allow us 3-5 business days to inspect and process your return/exchange. The time it takes for a refund to appear on your credit card statement varies from bank to bank.

    LAND Leather reserves the right to modify its exchange and return policy at any time.

    FREQUENT QUESTIONS

    Do you offer free returns & exchanges?
    At this time we do not. You are free to ship the item back how you wish or opt for a one time pre-paid label with the cost deducted from your refund. (US only).

    Can I return something I purchased in store?
    Should you wish to return an item that was purchased through one of our valued retailers, please contact the store you made the purchase at directly to set up an exchange or return.

    How do I return a gift?
    You have 30 days from when the gift is shipped to request a return. Gift returns must still meet our standard return qualifications and can be issued in two ways: 1.) As a store credit in the form of an online gift card, or 2.) A refund to the original payment method.

    Is there a Holiday Gift Return Period?
    Products purchased as holiday gifts after November 15th will be eligible for exchange or store credit in the form of a gift card through January 10th. Gift returns must still meet our standard return qualifications.

    What about price adjustments?
    We offer a one-time price adjustment on full price merchandise within 7 days of the date of purchase in the form of a gift card. Marked down and sale merchandise are not eligible for any price adjustments.

    Are there any final sale items?
    All gift cards, special orders, customized merchandise and items marked "Final Sale" are not eligible for return or exchange.