Returns & Exchanges
Change your mind? Need a different color or style? We offer easy exchanges and returns within 30 days of your order being shipped so long as your item is in brand new, unused condition with all original tags and packaging. You can choose your own return method or a one time, once per order, cost of return shipping will be deducted from your refund for a pre-paid label (US only).
- UPS Pre-paid label cost: $25.00
- Merchandise must not show any sign of being worn and be sent back in original condition with original tags intact and in its original packaging.
- Should the item not be returned in its original condition, we reserve the right to charge a 15% restocking fee.
- Customized? It's yours. Monogrammed items cannot be returned or exchanged. Monogrammed sales are final.
- Items monogrammed with a tag can be returned but the monogram charge is non-refundable.
Original shipping charges are non-refundable.
Refunds are applied to the original payment method.
- We reserve the right to refuse the delivery of any return we receive that arrives without a return authorization.
- We do not accept items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now ensures that you will receive it quickly, and that it won't go out of stock.
- If shipping your items back on your own, please insure the package for its full value as we are not responsible for any lost or mishandled returns.
LAND Leather reserves the right to modify its exchange and return policy at any time.
Do you offer free returns & exchanges?
At this time we do not. A one time, once per order, cost of return shipping will be deducted from your refund for a pre-paid label.
Can I return something I purchased in store?
Should you wish to return an item that was purchased through one of our valued retailers, please contact the dealer you made the purchase at directly to set up an exchange or return.
How do I return a gift?
You have 30 days from when the gift is shipped to request a return. Gift returns must still meet our standard return qualifications and can be issued in two ways: 1.) As a store credit in the form of an online gift card, or 2.) A refund to the original payment method.
Is there a Holiday Gift Return Period?
Products purchased as holiday gifts after November 15th will be eligible for exchange or store credit in the form of a gift card through January 10th. Gift returns must still meet our standard return qualifications.
What about price adjustments?
We offer a one-time price adjustment on full price merchandise within 7 days of the date of purchase in the form of a gift card. Marked down and sale merchandise is not eligible for any price adjustment.
Are there any final sale items?
All gift cards, special orders, monogrammed merchandise and items marked "Final Sale" are not eligible for return or exchange. No refunds or exchanges are allowed under any circumstances.