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Returns & Exchanges

ONLINE PURCHASES
You must contact us within 15 days of your order being delivered to request a return/exchange. So long as your item is in brand new, unused condition, we can set you up for a return or exchange, minus any original shipping charges. We do not currently offer free returns. Customers can be supplied a prepaid shipping label which will have a cost of $20.00 deducted from their refund amount or they can opt to purchase their own return shipping. Please insure the package for it's full value as we are not responsible for any lost or mishandled returns.

Please review the details below and then submit your return here.

GUIDELINES
  • Merchandise must not show any sign of being worn and be sent back in original condition with original tags intact and in its original packaging. 
    • Should the item not be returned in it's original condition, we reserve the right to charge a 15% restocking fee.
  • Customized? It's yours. Monogrammed items cannot be returned or exchanged. Monogrammed sales are final.
    • After approval, item must be returned within 15 days to remain eligible.
    • Original shipping charges are non-refundable.
    • Refunds are applied to the original payment method.
    • We reserve the right to refuse the delivery of any return we receive that arrives without a return authorization.
    Once your item is received and inspected, we will send you an email to notify you when your refund has been processed and a credit will automatically be applied to the original method of payment within 3-5 business days.
      IN STORE PURCHASES

      Should you wish to return an item that was purchased through one of our valued retailers, please contact the dealer you made the purchase at directly to set up an exchange or return.

      GIFT RETURNS
      You have 15 days from when the gift is delivered to request a return. Gift returns must still meet our standard return qualifications and can be issued in two ways: 1.) As a store credit in the form of an online gift card, or 2.) A refund to the original payment method.

      HOLIDAY GIFT RETURN PERIOD

      Products purchased as holiday gifts after November 30th will be eligible for exchange or store credit in the form of a gift card through January 10th. Gift returns must still meet our standard return qualifications.

      PRICE ADJUSTMENTS

      We offer a one-time price adjustment on full price merchandise within 7 days of the date of purchase in the form of a gift card. Marked down and sale merchandise is not eligible for any price adjustment.

      FINAL SALE ITEMS

      All gift cards, special orders, monogrammed merchandise and items marked "Final Sale" are not eligible for return or exchange. No refunds or exchanges are allowed under any circumstances.

      LAND Leather reserves the right to modify it's exchange and return policy at any time.