Online Purchases
We understand buying online can be hard. Sometimes the color varies, the touch isn't what you expected, the bag may be heavier than what you planned on it being or any other reason. If this is the case, this isn't a problem. After all, our goal is for you to be happy with your LAND Leather purchase. So long as your item is in brand new, unused condition, we can set you up for a return or exchange, minus any shipping charges within 15 days of you receiving the merchandise. All you're on the hook for is the shipping back to our return department. Please see below for full guidelines.

GUIDELINES
Once your item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you when your refund has been processed, and a credit will automatically be applied to the original method of payment or as store credit, within 3-5 business days.
In Store Purchases

Should you wish to return an item that was purchased through one of our valued dealers, please contact the dealer you made the purchase at directly to set up an exchange or return.

Final Sale Items

All special orders, personalized merchandise and sale items are FINAL SALE and are not eligible for return or exchange.


Commonly asked questions

 

HOW CAN I GET AUTHORIZATION FOR A RETURN/EXCHANGE?

- Please click the link below and follow the instructions to receive authorization to send your return/exchange in to us. Please note that exchanges will be credited to your online account to be used towards the exchanged item.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

- Please allow 3-5 business days for the refund to reflect in your credit card or bank account or to be issued as store credit.

CAN I RETURN SOMETHING I PURCHASED ONLINE AT ONE OF YOUR DEALERS?

- Merchandise purchased online can only be returned or exchanged through our online store.

I AM RETURNING A PURCHASE. WILL YOU COVER RETURN SHIPPING?

- Currently we do not offer return shipping labels. Please use a shipping service with tracking and also insure the return for it's full value. We are not responsible for any lost or mishandled returns due to shipping. This policy also applies to all repairs being sent to us.

Special Conditions that may apply

Request a return/exchange  

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