Returns & Exchanges
- Merchandise must not show any sign of being worn and be sent back in original condition with original tags intact and in its original packaging. We reserve the right to charge a restocking fee of 15%, if the product is not returned in it's original condition with all tags.
- Monogrammed items cannot be returned or exchanged. All sales are final.
- As of January 1, 2020 any U.S. customer who is signed up to our LAND Leather Rewards Program qualifies for free returns.
- Pre-paid return labels are available for customers within the Continental United States. The return shipping fees are deducted from your refund amount.
- A return authorization request must be received within 15 days of you receiving your order.
If paying for return shipping, please use a shipping service with tracking and also insure the return for it's value. We are not responsible for any lost or mishandled returns due to shipping.
After approval, item must be returned within 15 days to remain eligible.
Original shipping charges are non-refundable.
Refunds are applied to the original payment method.
- Exchanges are treated as refunds.
Should you wish to return an item that was purchased through one of our valued dealers, please contact the dealer you made the purchase at directly to set up an exchange or return.
Customers located outside of the Continental U.S. can ship their return items via their preferred method. We recommend a tracking service and insuring the package for its full value.
You have 15 days from when the gift is delivered to request a return. Gift returns must still meet our standard return qualifications and can be issued as either a store credit or a refund to the original payment method.
Products purchased as holiday gifts after November 30th will be eligible for exchange or store credit in the form of a gift card through January 10th. Gift returns must still meet our standard return qualifications.PRICE ADJUSTMENTS
We offer a one-time price adjustment on full price merchandise within 7 days of the date of purchase in the form of a gift card. Marked down and sale merchandise is not eligible for any price adjustment.MULTIPLE RETURNS
In order to protect against abuse of our return/exchange policy, we reserve the right to deny any return or exchange should we feel the customer is abusing our policy.GIFT CARDS
All gift card purchases are non-refundable.FINAL SALE ITEMS
All special orders, monogrammed merchandise and items marked "Final Sale" are FINAL SALE and are not eligible for return or exchange. No refunds or exchanges are allowed under any circumstances.
LAND Leather reserves the right to modify it's exchange and return policy.
Special Conditions that may apply:
- Please note we have the right to charge a restocking fee of 15%, if the product is not returned in it's original condition, unworn, with all tags.
- We are not responsible for any lost return packages.
- We reserve the right to refuse the delivery of any return we receive that arrives without a return authorization.
- We reserve the right to not refund the following:
- Items with missing tags.
- Items that have been damaged or defaced.
- Items that have been soiled.
- Items lost or damaged to fire, flood or natural disaster.
- Items purchased at thrift stores, third-party retailers (Etsy, eBay, etc.) or garage sales.
- Items that have been monogrammed.
- Items marked "Final Sale".
- Items that were special ordered.
COMMONLY ASKED QUESTIONS
DO YOU OFFER FREE RETURNS?
- As of January 1, 2020, U.S. customers that have signed up for our LAND Leather Rewards Program can benefit from free returns. For customers who are not part of our rewards program, they will be supplied with a pre-paid shipping label which will have the cost deducted from their refund amount.
HOW CAN I GET AUTHORIZATION FOR A RETURN/EXCHANGE?
- Please click the link above and follow the instructions to receive authorization to send your return/exchange in to us. Please note that exchanges will be credited to your online account to be used towards the exchanged item.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?
- Please allow 3-5 business days for the refund to reflect in your credit card or bank account or to be issued as store credit.
CAN I RETURN SOMETHING I PURCHASED ONLINE AT ONE OF YOUR DEALERS?
- Merchandise purchased online can only be returned or exchanged through our online store.