COMPLIMENTARY SHIPPING ON ORDERS OVER $100 | LEARN MORE

Returns & Exchanges

ONLINE PURCHASES
We understand buying online can be hard. Sometimes the color varies, the touch isn't what you expected, the bag may be heavier than what you planned on it being or any other reason. If this is the case, this isn't a problem. After all, our goal is for you to be happy with your LAND Leather purchase. So long as your item is in brand new, unused condition, we can set you up for a return or exchange, minus any original shipping charges within 15 days of you receiving the merchandise. 

Please review the details below and then submit your return here.

GUIDELINES
  • Merchandise must not show any sign of being worn and be sent back in original condition with original tags intact and in its original packaging. 
    • We reserve the right to charge a restocking fee of 15%, if the product is not returned in it's original condition with all tags.
  • Monogrammed items cannot be returned or exchanged. All sales are final.
  • Pre-paid return labels are available for Continental U.S. customers. A $20 charge will be deducted from the total refund amount.
    • Any member of our LAND Leather Loyalty Program qualifies for free returns within the Continental U.S.
    • If paying for return shipping, please use a shipping service with tracking and also insure the return for it's value. We are not responsible for any lost or mishandled returns due to shipping.
  • After approval, item must be returned within 15 days to remain eligible.
  • Original shipping charges are non-refundable.
  • Refunds are applied to the original payment method.
Once your item is received and inspected, we will send you an email to notify you when your refund has been processed and a credit will automatically be applied to the original method of payment within 3-5 business days.
    IN STORE PURCHASES

    Should you wish to return an item that was purchased through one of our valued retailers, please contact the dealer you made the purchase at directly to set up an exchange or return.

    INTERNATIONAL RETURNS
    Customers located outside of the Continental U.S. can ship their return items via their preferred shipping method. We recommend a tracking service and insuring the package for its full value.

    GIFT RETURNS
    You have 15 days from when the gift is delivered to request a return. Gift returns must still meet our standard return qualifications and can be issued in two ways: 1.) As a store credit in the form of an online gift card, or 2.) A refund to the original payment method.

    HOLIDAY GIFT RETURN PERIOD

    Products purchased as holiday gifts after November 30th will be eligible for exchange or store credit in the form of a gift card through January 10th. Gift returns must still meet our standard return qualifications.

    PRICE ADJUSTMENTS

    We offer a one-time price adjustment on full price merchandise within 7 days of the date of purchase in the form of a gift card. Marked down and sale merchandise is not eligible for any price adjustment.

    GIFT CARDS

    All gift card purchases are non-refundable.

    FINAL SALE ITEMS

    All special orders, monogrammed merchandise and items marked "Final Sale" are FINAL SALE and are not eligible for return or exchange. No refunds or exchanges are allowed under any circumstances.

    LAND Leather reserves the right to modify it's exchange and return policy at any time.

    Special Conditions that may apply:

      • Please note we have the right to charge a restocking fee of 15%, if the product is not returned in it's original condition, unworn, with all tags.
      • We are not responsible for any lost return packages.
      • We reserve the right to refuse the delivery of any return we receive that arrives without a return authorization.
      • We reserve the right to not refund the following:
        • Items with missing tags.
        • Items that have been damaged or defaced.
        • Items that have been soiled.
        • Items lost or damaged to fire, flood or natural disaster.
        • Items purchased at thrift stores, third-party retailers (Etsy, eBay, etc.) or garage sales.
        • Items that have been monogrammed.
        • Items marked "Final Sale".
        • Items that were special ordered.

    COMMONLY ASKED QUESTIONS

    DO YOU OFFER FREE RETURNS?

    - Customers that have signed up for our LAND Leather Rewards Program can benefit from free returns. For customers who are not part of our rewards program and are located in the Continental U.S., they will be supplied with a pre-paid shipping label which will have a cost of $20.00 deducted from their refund amount

    HOW CAN I GET AUTHORIZATION FOR A RETURN/EXCHANGE?

    - Please click here to initiate your return/exchange.

    HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

    - Please allow 3-5 business days for the refund to reflect in your credit card or bank account or to be issued as store credit.

    CAN I RETURN SOMETHING I PURCHASED ONLINE AT ONE OF YOUR RETAILERS?

    - Merchandise purchased online can only be returned or exchanged through our online store.

    Search