PASSION DISCOVERS ADVENTURE
We design our products to be a lifetime investment, which is why we source only the highest quality full-grain Colombian leather, YKK & EKA branded zippers, use our one-of-a-kind and waterproof Mapa Mundi lining, high strength stitching, hand poured, sand cast brass hardware, the best artisans available and back our goods with a Limited Lifetime Guarantee against any and all manufacturing defects. Each hide is carefully inspected, each material tested and each item is designed and manufactured with you in mind. We promised ourselves 50 years ago we wouldn't cut corners and today that's a promise we continue to uphold. Our loyal customers have come to expect beautifully crafted leather products that last, and we continue to stand behind each and every product produced and sold around the world.
Our limited lifetime guarantee applies to product materials and workmanship under responsible use and does not cover normal wear and tear, misuse or accidental damage of your item. Your LAND Leather good is made out of 100% authentic full and top grain leather. It is a natural, durable, and flexible material that has been used for thousands of years due to it's longevity and strength. You can expect some natural and unique characteristics such as natural markings, creases, variations in color, and/or small scars. These are not considered manufacturing defects and we feel as these unique characteristics only help in telling the story of your beautiful leather good. If the product you purchased for some reason doesn't live up to our promise of high quality craftsmanship, please contact us.
Should you have a warranty-related claim, please register your item, fill out our repair form and send us your damaged product. You pay for shipping and we'll handle the shipping back to you within the United States.
*For quality control reasons, our leather goods are repaired by the same artisans that produce them at our factories in Colombia. We have made great strides in lowering our repair times but the logistical aspect does still play a role. Please allow us 6-8 weeks to repair your leather good.
Should your item fall outside of our guarantee terms, we are more than happy to repair your LAND Leather good with fixed costs starting at $40.
Exclusions include all shoes, hats, jewelry, home & office goods and phone cases. If you are in need of having your item repaired, please register your item and then fill out the repair form below. Customers are responsible for shipping to our Miami offices.
Each repair includes a complimentary cleaning & conditioning. Please contact us at +1 (305) 594-2260 or at firstname.lastname@example.org for more information on our limited lifetime guarantee.
I need my item repaired. Where do I start?
First, please read through our terms and conditions to make sure you understand our Limited Lifetime Guarantee. After that you can register your item and then fill out a repair form. We'll then contact you from there to set up receiving your item or letting you know more about your repair inquiry.
Do you cover shipping to your offices for repairs?
We do not. Due to the nature of our items being owned around the globe, at this time we cannot offer prepaid labels to get us your item. We suggest using a trusted courier service with tracking and insuring the item for the purchase amount.
How long do repairs take?
We repair all our items at our factories in Colombia to ensure the same care and quality that was put into manufacturing is put into it's repair. Due to this, you can expect a 6-8 week turn around time but we do make every effort to return the item before that time frame.