PASSION DISCOVERS ADVENTURE
Our guarantee is simple. We offer a "no non-sense" lifetime guarantee that covers any and all manufacturing defects. There is no catch. We don't need to see your proof of purchase. We don't need you to be the original owner. We just need you to be a customer. We're in this for the long haul.
We design our products to be a lifetime investment, which is why we source only the highest quality leather, YKK & EKA branded zippers, custom and one-of-a-kind water-proof linings, high strength stitching, hand poured, sand cast brass hardware, the best artisans available and back our goods with a lifetime guarantee against any and all manufacturing defects. Each hide is carefully inspected, each material tested and each item is designed and manufactured with you in mind. We promised ourselves 50 years ago we wouldn't cut corners and today that's a promise we continue to uphold. Our loyal customers have come to expect beautifully crafted leather products that last, and we continue to stand behind each and every product produced and sold around the world.
Want to know more, read below..
Our guarantee applies to product materials and workmanship under responsible use and do not cover normal wear and tear, misuse or accidental damage of your item. Your LAND Leather good is made out of 100% authentic full and top grain leather. It is a natural, durable, and flexible material that has been used for thousands of years due to it's longevity and strength. You can expect some natural and unique characteristics such as creases, variations in color, and/or small scars. These are not considered manufacturing defects and we feel as these unique characteristics only help in telling the story of your beautiful leather good. If the product you purchased for some reason doesn't live up to our promise of high quality craftsmanship, please contact us.
Should you have a warranty-related claim, please register your item, fill out our repair form and send us your damaged product. You pay for shipping and we'll handle the shipping back to you within the United States. For quality control reasons, our leather goods are repaired by the same artisans that produce them at our factories in Colombia. We have made great strides in lowering our repair times but the logistical aspect does still play a role. Please allow us 4-6 weeks to repair your leather good.
Should your item fall outside of our lifetime guarantee conditions, we are more than happy to repair your LAND Leather good with fixed costs starting at $40.
Exclusions include all shoes, hats, jewelry, home & office goods and phone cases. If you are in need of having your item repaired, please register your item and then fill out the repair form below. Customers are responsible for shipping to our offices.
Each repair includes a complimentary cleaning & conditioning. Please contact us at +1 (305) 594-2260 or at email@example.com for more information on our lifetime guarantee.