Orders & Shipping
ORDER & PAYMENT PROCESSING
We strive to pack and ship orders that are placed prior to 12:00pm EST on the same business day; all orders placed thereafter will be processed the following business day. Business days are considered Monday through Friday, excluding national holidays.
Orders are processed and delivered on business days. To estimate the total delivery time for your order, please add order processing time (same day or next business day) together with the time indicated on your preferred shipping method (i.e. Ground, 2-Day, Overnight).
Please allow an additional 24 hours for monogrammed items.
We accept a wide variety of payment methods: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, Google Pay & Klarna Financing.DOMESTIC SHIPPING
We are proud to offer reliable, complimentary shipping within the continental United States on orders over $150 and access to expedited shipping. The majority of orders are shipped using UPS but USPS will be used at times. For orders outside of the continental United States such as Hawaii, Alaska, Puerto Rico and USVI, we offer shipping via the United States Postal Service. Please note depending on where you are located, Ground delivery times can vary. We are not responsible for unanticipated carrier delays.
Please see the diagram below for an accurate estimate of your shipping times.
We ship international to select countries via UPS. UPS applies a standard fee for acting as your international broker. All and any applicable duties, taxes, and fees for international orders must be paid for by the recipient, and will be billed by UPS. These costs are not calculated, determined or charged by LAND Leather, are the responsibility of the buyer and cannot be refunded under any circumstances.
Your LAND Leather item will arrive packaged in our complimentary cotton dust bag. Smaller items will arrive in a complimentary storage box. A packing list will be included with your order. Your item will be securely shipped in an unmarked shipping box, to ensure it doesn't receive any unwanted attention.LOST PACKAGES
Should your item be lost in transit, please contact us at firstname.lastname@example.org. If your order says delivered but you are unable to locate it, we will help you in opening up a claim with the delivery carrier. Please note we are not responsible for orders that are marked as delivered by the delivery carrier but cannot be found. If you would like to add signature confirmation, please let us know before placing your order.